Careers

Dermapure St. Catharines is seeking a Receptionist to join our team! Become part of the most prestigious network of clinics specializing in medical aesthetic care in Canada!

Acting under the supervision of the Clinic Director, the Receptionist is responsible for greeting/hosting patients by providing high-end service and preparing for each patient's visit (prepping and filling charts, follow through on billing for OHIP patients). They will also be the main point of contact for all industry sales representatives.

Main responsibilities:

1. Greeting Customers/Customer Service

• Greet customers/patients when they arrive at the clinic and provide outstanding customer service.
• Create a file for each new patient and update existing patient files.
• Answer phone calls and reply to patient e-mails.
• Book appointments and manage the appointment calendar.
• Prepare charts and files for the next-day appointments.
• Keep patient appointments on schedule by notifying the technicians and doctor of their arrival.

2. Reception Management

• Implement the clinic’s opening and closing procedures.
• Manage correspondence and postal mail.
• Establish the day's treatments in collaboration with the consultant.
• Manage the clinic’s info e-mail inbox.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Order office supplies and beverages.
• Close batches, balance daily reports and transfer receivables to accounting.
• Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing/Inventory

• Prepare customer invoices and verify invoices daily.
• Pay close attention to needed inventory needs within the clinic and maintain stock.

Required professional qualifications and experience:

• Experience in a spa or medical spa or other service-oriented position.
• High school or college diploma required.
• Experience with medical software, OHIP-billing an asset.
• High comfort level and proven record of accomplishment in retail sales.
• Knowledge of Microsoft Office Suite, CTRL and ACOMBA (an asset).
• Knowledge of Accuro, MDware, and Zenoti (an asset).

Required personal competencies:

• A high value on customer-care and understanding of luxury expectations.
• Proficiency in phone answering and appointment booking and able to cope well in a high-energy environment.
• Strong multitasking skills and a quick learner.
• Strong technical skills for computer and scheduling use.
• Demonstrates rigor, reliability, flexibility.
• Demonstrates teamwork and collaboration skills.

Schedule: Needs to be able to work later hours