Careers

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Main responsibilities:

1. Greeting Customers/Customer Service

• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Create a file for each new customer and update existing customer files.
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
• Book customer appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.

2. Reception Management

• Implement the clinic’s opening and closing procedures.
• Manage correspondence and postal mail.
• Establish the day's treatments in collaboration with the consultant.
• Manage the clinic’s info e-mail inbox.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Order office supplies and beverages.
• Close batches, balance daily reports and transfer receivables to accounting.
• Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

• Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• At least two (2) years of experience in a similar role.
• Proficiency in Microsoft Office Suite.
• Knowledge of Zenoti and ACOMBA software would be an asset.

Required personal competencies:

• Customer oriented.
• Ability to communicate effectively.
• Demonstrated teamwork and collaboration skills.
• Honest and trustworthy.
• Demonstrated initiative and autonomy.
• Ability to plan and coordinate activities.
• Demonstrated rigor, reliability and flexibility.