Cancellation Policies

Cancellation Policy - Non-Physician or Nurse Treatments

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.Cancellations or rescheduling made within 48 hours will incur a $50 fee.

If the patient does not attend the appointment, the treatment will be considered rendered. A $50 reactivation fee will be required if the patient wishes to rebook that treatment.

Cancellation Policy - Physician or Nurse-Provided Treatments

A minimum of 72 hours’ notice is required to cancel or reschedule an appointment.Late cancellations will incur a $150 fee.

If the patient does not attend the appointment, the $200 consultation fee is forfeited.

Product Return Policy

Unused and unopened products may be returned or exchanged within 14 days of purchase with a receipt.

If you believe you are experiencing an allergic reaction, please contact us within 14 days of purchase to speak with a Skincare Advisor.

An exchange or store credit may be issued within 14 days of purchase, with receipt.