Careers

The Esteem Medical Esthetics, part of the Dermapure medical aesthetic clinics, is seeking a friendly and organized Medical Receptionist to join the growing healthcare team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.

Acting under the supervision of the Clinic Lead, the Medical Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Main responsibilities:

1. Greeting Customers/Customer Service

• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Create a file for each new customer and update existing customer files.
• Answer phone calls and reply to customer e-mails with a keen understanding of aesthetic procedures.
• Book customer appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.

2. Reception Management

• Implement the clinic’s opening and closing procedures.
• Establish the day's treatments in collaboration with the consultant.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Close batches, balance daily reports and transfer receivables to accounting.
• Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

• Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• At least two (2) years of experience in a similar role.
• Proficiency in Microsoft Office Suite.
• Knowledge of CTRL and ACOMBA software would be an asset.
• Knowledge in Medical terminology preferred.

Required personal competencies:

• Customer oriented.
• Ability to communicate effectively.
• Demonstrated teamwork and collaboration skills.
• Honest and trustworthy.
• Demonstrated initiative and autonomy.
• Demonstrated rigor, reliability and flexibility.
• Able to work independently and take ownership of role.
• Organized with the ability to adapt to a fast-paced environment.

How you will benefit:.

• Rapid and continued growth to ensure a constant opportunity for career development.
• A positive workplace culture where collaboration is fostered. Work with dedicated professionals in skin health and beauty.
• Ongoing training and gratifying rewards.
• Discounts off clinic treatments and products.
• Health, Vision & Dental benefits.

Dermapure values we support :

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

To learn more about Dermapure and what we offer, check us out: https://www.youtube.com/@DermapureClinics

To learn more about our clinic, visit https://esteemmedicalesthetics.com/

We are proud to offer equal chances to everyone.