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Join the most prestigious network of clinics specializing in medico-aesthetic care in Canada

Who are we

Working at Dermapure means being part of the most prestigious network of specialized medical-aesthetic clinics in Canada. At Dermapure, we value individual strengths and encourage our employees to maximize their potential by working on their ‘X’, the central point where strengths and skills come together.

We care about our people
We innovate to achieve
We dare to be different
We empower to elevate

Dermapure is a growing company that is constantly on the lookout for new talent. We offer attractive benefits as well as an innovative work environment focused on individual leadership. Positivity is a must!

We are proactively recruiting in order to adapt to growth.
Tell us why you think you can make a difference in a company like ours!

We look forward to meeting you,

Signature Marilyne Gagné

Founder Dermapure

Recruiting for the following position

Clinic - Administration and Customer Care
13 February 2025 Receptionist Surrey, British Columbia

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

A day in the life of a receptionist:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

How you will benefit:.

  • Rapid and continued growth to ensure a constant opportunity for career development.
  • A positive workplace culture where collaboration is fostered. Work with dedicated professionals in skin health and beauty.
  • Ongoing training and gratifying rewards.
  • Discounts off clinic treatments and products.
  • Health, Vision & Dental benefits.

What you bring to our team :

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Experience in the medical-aesthetics field.
  • Proficiency in Microsoft Office Suite.

If you are customer oriented, sociable and organized, we encourage you to apply! This position offers an opportunity to make a meaningful impact on our organization and its people.

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Clinic - Aesthetic and Medical Care
10 February 2025 Receptionist Calgary, Alberta

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Main responsibilities:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Proficiency in Microsoft Office Suite.
  • Knowledge of Zenoti and ACOMBA software would be an asset.

Required personal competencies:

  • Customer oriented.
  • Ability to communicate effectively.
  • Demonstrated teamwork and collaboration skills.
  • Honest and trustworthy.
  • Demonstrated initiative and autonomy.
  • Ability to plan and coordinate activities.
  • Demonstrated rigor, reliability and flexibility.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Store discount

 

Schedule:

  • Monday to Friday
Clinic - Aesthetic and Medical Care
4 February 2025 Medical Aesthetician Regina, Saskatchewan

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our Benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Effectively administer treatments on a variety of modalities.
  • Provide us with educational credentials from a laser school and have a solid understanding of lasers and laser physics.
  • Recommend retail products best suited for the patient based on their skin concerns.
  • Work in a well organized fast-paced environment.
  • Collaborate in a team-based setting to recommend and deliver result focused treatment plans.
  • Assist in performing administrative duties such as: answering phones, scheduling appointments and charting.
  • Maintain a high standard of patient care and satisfaction by providing exceptional customer service.-Attend work reliably with an enthusiastic and positive attitude.

Requirements –

  • Minimum of 2 years experience in a similar position.
  • Diploma of professional studies in aesthetics.
  • Superior understanding of skin, skincare, and up to date laser and laser physics knowledge.
  • A high level of professionalism, performance, and care in personal presentation.
  • Strong interpersonal skills.
  • A passion for the industry, and a desire to build positive, long-lasting clinician-patient relationships.
  • A desire and willingness to learn and grow within the position and our company.
  • Excellent organization and time management skills. Ability to adapt and respond and quickly to changing priorities.
  • Excellent oral and written communication skills.
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset.
  • Experience with Zenoti will be an asset.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Clinic - Aesthetic and Medical Care
4 February 2025 Receptionist Toronto, Ontario

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our Benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.
  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.
  • Prepare customer invoices and verify invoices daily.

Requirements –

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset
  • At least two (2) years of experience in a similar role.
  • Experience in the medical-aesthetics field.
  • Proficiency in Microsoft Office Suite.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Job Type: Part-time

Clinic - Administration and Customer Care
21 January 2025 Receptionist North Vancouver, British Columbia

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the reference in non-surgical medical aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Acting under the supervision of the Clinic Director, the Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

 

Responsibilities:

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.
  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.
  • Prepare customer invoices and verify invoices daily.

 

Qualifications :

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Experience in the medical-aesthetics field.
  • Proficiency in Microsoft Office Suite.

 

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

Clinic - Administration and Customer Care
21 January 2025 Clinic Director Kingston, Ontario

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the reference in non-surgical medical aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Under the supervision of the Regional Director, we are seeking an experienced and dynamic Clinic Director to lead the operations and growth of our Medical Aesthetic Clinic. The ideal candidate will bring strong business acumen, proven leadership skills, and a passion for delivering exceptional client experiences in a medical aesthetics setting. The Clinic Director is responsible for the overall management and operations of the clinic.

 

Responsibilities:

Operational Leadership

  • Develop, implement, and oversee the clinic’s strategic action plans to meet business objectives.
  • Prepare, analyze, and act on monthly performance dashboards, including sales results, key performance indicators, and client satisfaction metrics.
  • Create, manage, and adjust the annual budget, ensuring alignment with revenue, promotion, labor costs, and other financial goals.
  • Maintain compliance with all regulatory, safety, and operational standards applicable to a medical aesthetics practice.

Team Management

  • Lead, mentor, and manage a team of 5-10 staff members, fostering a high-performing, collaborative work environment.
  • Conduct regular performance evaluations, provide coaching for professional development, and address performance concerns when necessary.
  • Coordinate employee training sessions in collaboration with the Regional Director to ensure clinical and operational excellence.
  • Schedule and lead regular team meetings to communicate goals, review performance, and address concerns.

Financial Oversight

  • Ensure accuracy in invoicing, payment processing, and end-of-day financial reconciliations.
  • Approve and monitor clinic expenses, ensuring adherence to budgetary guidelines.
  • Oversee payroll management, including employee hours and submissions to the accounting department.

Client Experience and Clinical Engagement

  • Awareness of consultation process (Supporting role) as needed, ensuring client satisfaction and adherence to medical standards.
  • Organize and lead client education events, including information evenings and promotional activities.
  • Respond promptly to client concerns, providing effective solutions to ensure a positive experience.
  • Continuously seek opportunities to improve the quality of services and products offered.

Inventory and Facility Management

  • Manage inventory levels to optimize supply availability and minimize waste.
  • Coordinate clinic maintenance, equipment servicing, and leasehold improvements.
  • Verify and oversee the accuracy of care/product orders and ensure timely follow-up on customer appointments.

Collaboration and Communication

  • Work closely with the Regional Director to align the clinic’s operations with broader organizational goals.
  • Actively contribute to the clinic’s social media presence and marketing efforts to attract new clients and promote services.

Qualifications:

  • Post Secondary Education an asset; relevant experience will be considered in place of education; business administration, primary (health)care, or a related field.
  • Minimum of 3+ years of relevant leadership experience in a medical aesthetics clinic, dental office, or similar healthcare environment.
  • Proven track record of managing and developing teams of 5-10 employees.
  • Experience collaborating with medical professionals, such as doctors or nurse practitioners, is highly preferred.
  • Strong background in sales, with demonstrated success in motivating and leading a sales-driven team to achieve performance goals.
  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving skills, with the ability to multitask and manage priorities during peak periods.
  • Proficiency in using business software tools and systems for reporting and operational efficiency.
  • Demonstrated integrity, discretion, and ethical leadership.
  • Ability to adapt to a fast-paced, dynamic environment and implement change effectively.
  • Social media management experience for business accounts is a plus.

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

Only selected candidates will be contacted for an interview. Groupe Dermapure Inc. is proud to offer equal opportunities to all candidates.

20 January 2025 Laser Technician Ottawa, Ontario

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Under the supervision of management, the role of the Laser Technician is to greet customers and get them ready for treatments.

Responsibilities:

  • Evaluate customer needs.
  • Recommend treatments and provide occasional consultations.
  • Carry out treatments according to protocols.
  • Build customer loyalty through post treatment follow-ups and the sale of products, among others;
  • Take customer photos;
  • Keep medical charts confidential;
  • Keep treatment rooms neat and de-cluttered;
  • Mix neuromodulators at start of day;
  • Keep an eye on supply of neuromodulators throughout day;
  • Optimize Dr schedule – daily/weekly;
  • Prepare sales and consultation statistics for management;
  • Verify the accuracy of orders, and follow up on commissions;
  • Keep the treatment protocols book up to date;
  • Communicate with other staff as to scheduling, handling of patients, assistance needed, etc.

Qualifications:

  • Medical Aesthetic certificate or diploma;
  • Nursing degree would be an asset;
  • Certification on clinic-specific platforms/technologies would be an asset;
  • At least two (2) years of experience in a similar role in the medical or medical aesthetics field;
  • Medical charting (SOAP);
  • Bilingual (English, French);
  • Proficiency in Microsoft Office suite;
  • Experience in drawing blood for PRP would be an asset.

Personal Skills:

  • Patient oriented
  • Ability to communicate effectively
  • Demonstrated teamwork and collaboration
  • Integrity and trustworthiness
  • Sense of autonomy and initiative
  • Strong compliance to work procedures
  • Excellent interpersonal skills
Clinic - Aesthetic and Medical Care
20 January 2025 Clinic Director Kelowna, British Columbia

Job Description

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the reference in non-surgical medical aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Under the supervision of the Regional Director, we are seeking an experienced and dynamic Clinic Director to lead the operations and growth of our Medical Aesthetic Clinic. The ideal candidate will bring strong business acumen, proven leadership skills, and a passion for delivering exceptional client experiences in a medical aesthetics setting. The Clinic Director is responsible for the overall management and operations of the clinic.

Key Responsibilities:

Operational Leadership

  • Develop, implement, and oversee the clinic’s strategic action plans to meet business objectives.
  • Prepare, analyze, and act on monthly performance dashboards, including sales results, key performance indicators, and client satisfaction metrics.
  • Create, manage, and adjust the annual budget, ensuring alignment with revenue, promotion, labor costs, and other financial goals.
  • Maintain compliance with all regulatory, safety, and operational standards applicable to a medical aesthetics practice.

Team Management

  • Lead, mentor, and manage a team of 5-10 staff members, fostering a high-performing, collaborative work environment.
  • Conduct regular performance evaluations, provide coaching for professional development, and address performance concerns when necessary.
  • Coordinate employee training sessions in collaboration with the Regional Director to ensure clinical and operational excellence.
  • Schedule and lead regular team meetings to communicate goals, review performance, and address concerns.

Financial Oversight

  • Ensure accuracy in invoicing, payment processing, and end-of-day financial reconciliations.
  • Approve and monitor clinic expenses, ensuring adherence to budgetary guidelines.
  • Oversee payroll management, including employee hours and submissions to the accounting department.

Client Experience and Clinical Engagement

  • Conduct or assist with clinical consultations as needed, ensuring client satisfaction and adherence to medical standards.
  • Organize and lead client education events, including information evenings and promotional activities.
  • Respond promptly to client concerns, providing effective solutions to ensure a positive experience.
  • Continuously seek opportunities to improve the quality of services and products offered.

Inventory and Facility Management

  • Manage inventory levels to optimize supply availability and minimize waste.
  • Coordinate clinic maintenance, equipment servicing, and leasehold improvements.
  • Verify and oversee the accuracy of care/product orders and ensure timely follow-up on customer appointments.

Collaboration and Communication

  • Work closely with the Regional Director to align the clinic’s operations with broader organizational goals.
  • Actively contribute to the clinic’s social media presence and marketing efforts to attract new clients and promote services.

Qualifications and Experience:

  • Bachelor’s degree in business administration, healthcare management, or a related field (equivalent experience may be considered).
  • Minimum of 3+ years of relevant leadership experience in a medical aesthetics clinic, dental office, or similar healthcare environment.
  • Proven track record of managing and developing teams of 5-10 employees.
  • Experience collaborating with medical professionals, such as doctors or nurse practitioners, is highly preferred.
  • Strong background in sales, with demonstrated success in motivating and leading a sales-driven team to achieve performance goals.
  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving skills, with the ability to multitask and manage priorities during peak periods.
  • Proficiency in using business software tools and systems for reporting and operational efficiency.
  • Demonstrated integrity, discretion, and ethical leadership.
  • Ability to adapt to a fast-paced, dynamic environment and implement change effectively.
  • Social media management experience for business accounts is a plus.

Our Core Values

  • We care about our employees.
  • We innovate to succeed.
  • We dare to be different.
  • We give ourselves the means to rise.

* Only selected candidates will be contacted for an interview. Groupe Dermapure Inc. is proud to offer equal opportunities to all candidates.

Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Additional pay:

  • Bonus pay
Clinic - Aesthetic and Medical Care
14 January 2025 Receptionist Prince George, British Columbia

We are seeking a friendly and organized Receptionist to join the team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.

Acting under the supervision of the Clinic Director, the Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and in person to schedule appointments, maintain accurate patient files and provide support to the clinic staff. They will provide outstanding customer service, retail knowledge and sales. They will be tasked with assisting with administrative tasks and marketing support.

Main responsibilities:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service. Offer guests concierge services as needed (ie coffee/tea/snacks).
  • Create a file for each new customer and update existing customer files, ensure updated consent forms, and execute accurate sales transactions.
  • Answer phone calls and reply to customer e-mails and attend to walk in traffic.
  • Book customer appointments and manage the appointment calendar updating all clinic staff as needed to maximize efficient clinic flow.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Assist with posting of online retail sales, managing front of house retail inventory.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic's info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Excellent customer service, with retail background an asset.
  • Proficiency in Microsoft Office Suite & Google Drive.
  • Previous experience with ERMs would be an asset.

Required personal competencies:

  • Customer & team oriented with a positive attitude.
  • Ability to communicate effectively.
  • Demonstrated teamwork and collaboration skills.
  • Honest and trustworthy.
  • Demonstrated initiative and autonomy.
  • Ability to plan and coordinate activities.
  • Demonstrated rigor, reliability and flexibility.

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Clinic - Aesthetic and Medical Care
9 January 2025 Doctor's Assistant Vancouver, British Columbia

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Assisting our physicians in medical, cosmetic, invasive and non-invasive treatments.
  • Receive and follow-up with patient referrals received by fax or database.
  • Input cosmetic client’s consultations, treatments and download photos in software database.
  • Answer incoming calls, schedule client appointments, greet and direct clients through the treatment process.
  • Establish and maintain rapport with clients to ensure overall customer service satisfaction of clients.
  • Educate clients on additional services, all treatment processes including pre and post treatment care.
  • Administer treatments in accordance with Dermapure policies and procedures.
  • Maintain accurate client treatment records/data in the clients’ medical and cosmetic charts.

Requirements –

  • At least three (3) years of experience in a similar role in the medical or medical aesthetics field.
  • Cantonese and Mandarin speaking required 
  • Medical charting (SOAP).
  • Proficient with personal computers and contemporary software applications.
  • Passion and an interest in Medical Aesthetics.
  • Ability to complete detailed paperwork.
  • Maintain professional appearance and demeanor, at all times.
  • Perform all duties as requested or assigned.
  • Warm and welcoming manner.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone. Only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
8 January 2025 Receptionist Kelowna, British Columbia

We are seeking a dynamic Receptionist to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada!

Acting under the supervision of the Clinic Director, the Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

A day in the life of a receptionist:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

How you will benefit:.

  • Rapid and continued growth to ensure a constant opportunity for career development.
  • A positive workplace culture where collaboration is fostered. Work with dedicated professionals in skin health and beauty.
  • Ongoing training and gratifying rewards.
  • Discounts off clinic treatments and products.
  • Health, Vision & Dental benefits.

What you bring to our team :

  • High school diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Aesthetician/Esthetician experience an asset but not required.
  • Social media experience an asset but not required.
  • Proficiency in Microsoft Office Suite.
  • Part time with the potential of full time.

If you are customer oriented, sociable and organized, we encourage you to apply! This position offers an opportunity to make a meaningful impact on our organization and its people.

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

To learn more about us and what we offer, check us out: https://www.dermapure.com/en/about/ and https://www.youtube.com/@DermapureClinics

Clinic - Aesthetic and Medical Care
7 January 2025 Doctor's Assistant Kelowna, British Columbia

Are you passionate about beauty, medical aesthetics and/or feminine health? Do you enjoy taking care of clients and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Assisting our physicians in medical, cosmetic, invasive and non-invasive treatments.
  • Input client’s consultations, treatments and download photos in software database.
  • Answer incoming calls, schedule client appointments, greet and direct clients through the treatment process.
  • Establish and maintain rapport with clients to ensure overall customer service satisfaction of clients.
  • Educate clients on additional services, all treatment processes including pre and post treatment care.
  • Administer treatments in accordance with Dermapure policies and procedures.
  • Maintain accurate client treatment records/data in the clients’ medical and cosmetic charts.

Requirements –

  • RPN or LPN;
  • At least three (3) years of experience in a similar role in the medical, medical aesthetics or women’s health field.
  • Medical charting (SOAP).
  • Proficient with personal computers and contemporary software applications.
  • Ability to complete detailed paperwork.
  • Maintain professional appearance and demeanor, at all times.
  • Perform all duties as requested or assigned.
  • Warm and welcoming manner.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone. Only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
7 January 2025 Receptionist Kelowna, British Columbia

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 68 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our Benefits

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsabilities :

  • Being the first point of contact in the clinic, you will greet clients as they arrive for their appointments and build authentic relationships with out renew clientele.
  • Managing the day-to-day operations of the front desk and clinic, assisting the manager, physicians, nurses and medical aestheticians throughout the day
  • Santizing, cleaning, and disinfecting the reception and waiting area in between clients as needed.
  • Checking clients in and out
  • Booking clients in for appointments, over the phone, email and in person
  • Assisting clients with purchasing retail skincare products (training on our skincare lines will be provided)
  • Monitoring inventory of all office supplies, retail, and back-bar products
  • Coordinating client forms and files on the computer, having them ready and filled out for our staff performing the treatment
  • Opening and closing the clinic as needed
  • Ensuring our clients feel welcome and invited into our warm clinic space, at all-times.

Qualifications :

  • High school diploma is mandatory, training in secretarial/office systems would be an asset.
  • Sales and Consulting experience an asset.
  • At least two (2) years of experience in a similar role (in a medical or spa environment).
  • Knowledge or medical-grade skin care lines will be highly recommended
  • Interested and passionate about all things related to skin care, beauty, rejuvenation, and laser treatment.
  • Proficiency in Microsoft Office Suite.

Our Core Values

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone.

Marketing and Sales
7 January 2025 Retail Sales Lead Montréal, Quebec

The Retail Sales Lead is responsible for developing and executing skincare programs, initiatives, and strategies to optimize sales performance, foster brand acceptance, and drive revenue growth. The role requires a strategic thinker who can align national objectives with business development and sales strategies to position the organization as a premier skincare destination, leveraging foundational pillars and brand priorities.

 

Responsibilities:

 

Strategic Planning

  • Develop and execute strategies aligned with national objectives to position the organization as a leading skincare destination, leveraging foundational pillars as a framework.
  • Collaborate with the Senior Manager, Revenue Growth to ensure alignment with the company’s strategic vision and priorities.

 

Sales Strategy & Performance

  • Drive product adoption and revenue growth through innovative sales strategies and upsell initiatives to increase average products per transaction.
  • Develop and implement a product attachment tactic to convert treatment-based patients into skincare customers, enhancing cross-selling opportunities.
  • Prepare and present monthly retail performance reviews, analyzing data, refining strategies, and aligning goals across teams.
  • Monitor sales performance at a per-location level and collaborate with Regional Directors to implement actionable plans addressing performance gaps.
  • Create and manage a sales event and promotional framework to drive engagement and boost revenue.
  • Ensure delivery of key performance indicators consistent with national strategies and brand objectives

 

Business Development

  • Design and implement the FNL-exclusive Retail Ambassador Program, partnering with select staff to amplify brand visibility, acceptance, and customer engagement.
  • Lead and manage supplier relationships with L’Oréal (SkinCeuticals) to enhance retail initiatives and meet strategic goals.
  • Oversee and execute sales activation initiatives and PR events in key locations, ensuring seamless alignment with brand strategy and objectives.
  • Conduct regular 1-on-1 business reviews with stakeholders to evaluate sales, revenue, and profitability performance, identifying opportunities for improvement.
  • Identify and capitalize on market opportunities through trend analysis and insights into market development.

 

Sales Support & Training

  • Deliver sales and customer experience training programs to empower teams and improve execution.
  • Develop tools and strategies to enhance employee capabilities in upselling, driving sales, and improving customer experiences.

 

Reporting

  • Prepare and analyze monthly, quarterly, and annual sales forecasts, ensuring alignment with budgetary constraints and revenue targets.

 

Collaboration & Relationship Building

  • Foster and maintain strong, collaborative relationships with internal and external stakeholders to support strategic objectives and maximize outcomes.
  • Collaborate with Marketing and Product Teams to ensure seamless alignment and harmonization of the retail product plan with the overall brand strategy.

 

Qualifications:

  • Demonstrated expertise in sales strategy, business development, and relationship management, ideally within the medical aesthetics or skincare industry.
  • Minimum of 5 years of experience in a comparable role, with a strong emphasis on sales performance.
  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Bilingual (English and French) with excellent verbal and written communication skills in both languages.
  • Exceptional presentation skills, with the ability to communicate clearly and confidently at all organizational levels.
  • Ability to analyze trends and develop actionable plans to capitalize on opportunities.
  • Collaborative and team-oriented, with strong leadership, and decision-making skills.
  • Highly organized, detail-oriented, and results-driven, with the ability to manage multiple priorities effectively.
  • Must be willing to travel on a quarterly basis.

 

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
3 January 2025 Laser Technician Canmore, Alberta

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 70 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

 

Under the supervision of the Clinic Lead, the Laser Technician offers professional treatments and ensures a follow-up with our clientele. The technician is responsible for providing medical-aesthetic treatments according to the needs of the clientele and the service offered, in addition to advising the clientele and participating in the sale of skincare products to optimize the beauty routine of the clientele. The technician also performs follow-ups on treatments and skincare routine and may, on occasion, offer personalized consultations.

Responsibilities :

  • Perform treatments according to company protocols and standards;
  • Administer appropriate treatments to patients using medical platforms as established in the initial treatment plan;
  • Re-evaluate this plan over time and propose an appropriate follow-up according to identified needs;
  • Advise on skincare and nutri-cosmetic products to optimize the results of clinical treatments;
  • Ensure post-treatment follow-ups with clients;
  • Occasionally perform complete consultations in support of the Clinic Director;
  • Perform various administrative tasks in support to the team to ensure the smooth operation of the clinic.

Requirements : 

  • Diploma of professional studies in aesthetics, Laser Certificate;
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset;
  • Minimum of 2 years experience in a similar position;
  • Good listening skills, empathy and patience;
  • Autonomy and sense of initiative;
  • Ability to organize work and establish priorities;
  • Experience with Fraxel, Thermage IPL, CoolSculpting.

 

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Administration and Customer Care
3 January 2025 Receptionist Saskatoon, Saskatchewan

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 76 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Responsibilities :

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.
  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.
  • Prepare customer invoices and verify invoices daily.

Requirements :

  • High school diploma is mandatory, training in secretarial/office systems would be an asset
  • At least two (2) years of experience in a similar role.
  • Experience in the medical-aesthetics field.
  • Ability to communicate effectively.
  • Demonstrated rigor, reliability and flexibility.
  • Proficiency in Microsoft Office Suite.

Our Core Values :

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
3 January 2025 Patient Floor Coordinator Dieppe, New Brunswick

We are seeking a Patient Floor Coordinator to join the growing team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.

Under the supervision of the Clinic Director, the Patient Floor Coordinator is responsible for developing and monitoring the action plan in line with the corporate strategy.

Main responsibilities:

Greets customers courteously and attentively and ensures their comfort (beverage, reading material, etc.);

Assists patients, if necessary, in completing consents, questionnaires, etc;

Reviews clinic operating policies with patients (cancellations, appointment changes, deposits, etc.);

Responds to patients' requests for basic information (on services offered, post-treatment care) and must be able to identify emergencies;

Coordinates the appointment schedule: schedules appointments for the doctor and nurses in order to develop maximum productivity and also to ensure superior quality of patient care.

Confirms appointments with patients every day;

Cancels and reschedules appointments as needed;

Follows up on patients who do not show up for appointments to see if they need to be rescheduled, while observing the Clinic's cancellation policy;

Communicates with patients for follow-up or reminders;

Answers phone calls promptly and directs them to the appropriate person;

Ensures that calls are returned, if necessary;

Takes payments, balances cash register;

Provides accounts receivable and prepaid reports;

Personal skills required:

  • Know how to adapt quickly in a dynamic and growing environment;
  • Experience in sales and personnel management an asset.
  • Be able to manage pressure, priorities, and peak periods;
  • Demonstrate leadership and ability to supervise and develop a team;
  • Demonstrate a team spirit and collaboration;
  • Be customer-oriented and result-oriented;
  • Demonstrate integrity, discretion and have a sense of ethics;
  • Demonstrate autonomy, initiative, and flexibility;
  • Proficiency in Microsoft Office
Clinic - Aesthetic and Medical Care
2 January 2025 Laser Technician Mississauga, Ontario

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 70 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Under the supervision of the Clinic Lead, the Technician offers professional treatments and ensures a follow-up with our clientele. The technician is responsible for providing medical-aesthetic treatments according to the needs of the clientele and the service offered, in addition to advising the clientele and participating in the sale of skincare products to optimize the beauty routine of the clientele. The technician also performs follow-ups on treatments and skincare routine and may, on occasion, offer personalized consultations.

Responsibilities:

  • Perform treatments according to company protocols and standards;
  • Administer appropriate treatments to patients using medical platforms as established in the initial treatment plan;
  • Re-evaluate this plan over time and propose an appropriate follow-up according to identified needs;
  • Advise on skincare and nutri-cosmetic products to optimize the results of clinical treatments;
  • Ensure post-treatment follow-ups with clients;
  • Occasionally perform complete consultations in support of the Clinic Director;
  • Perform various administrative tasks in support to the team to ensure the smooth operation of the clinic.

Qualifications:

  • Diploma of professional studies in aesthetics.
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset.
  • Minimum of 2 years experience in a similar position.
  • Experience with Ulthera and Coolsculpting would be an asset.
  • Good listening skills, empathy and patience.
  • Autonomy and sense of initiative.
  • Ability to organize work and establish priorities.
  • Spoken and written languages: fluency English.

Dermapure Core Values :

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

 

*We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
23 December 2024 Laser Technician Kamloops, British Columbia

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 70 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Under the supervision of the Clinic Director, the technician offers professional treatments and ensures a follow-up with our clientele. The technician is responsible for providing medical-aesthetic treatments according to the needs of the clientele and the service offered, in addition to advising the clientele and participating in the sale of skincare products to optimize the beauty routine of the clientele. The technician also performs follow-ups on treatments and skincare routine and may, on occasion, offer personalized consultations.

How you will benefit:

  • Above industry-standard compensation, plus generous commissions.
  • Rapid and continued growth to ensure a constant opportunity for career development.
  • A positive workplace culture where collaboration is fostered. Work with dedicated professionals in skin heath and beauty.
  • Ongoing training and gratifying rewards.
  • Health, Vision & Dental benefits (certain conditions apply).
  • Discounts off clinic treatments and products.

Responsibilities:

  • Effectively administer treatments on a variety of modalities.
  • Provide us with educational credentials from a laser school and have a solid understanding of lasers and laser physics.
  • Recommend retail products best suited for the patient based on their skin concerns.
  • Work in a well organized fast-paced environment.
  • Collaborate in a team-based setting to recommend and deliver result focused treatment plans.
  • Assist in performing administrative duties such as: answering phones, scheduling appointments and charting.
  • Maintain a high standard of patient care and satisfaction by providing exceptional customer service.-Attend work reliably with an enthusiastic and positive attitude.

Requirements:

  • Minimum of 2 years experience in a similar position.
  • Diploma of professional studies in aesthetics.
  • Active member of Cosmetology Association of New Brunswick;
  • Superior understanding of skin, skincare, and up to date laser and laser physics knowledge.
  • A high level of professionalism, performance, and care in personal presentation.
  • Strong interpersonal skills.
  • A passion for the industry, and a desire to build positive, long-lasting clinician-patient relationships.
  • A desire and willingness to learn and grow within the position and our company.
  • Excellent organization and time management skills. Ability to adapt and respond and quickly to changing priorities.
  • Excellent oral and written communication skills.
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset.
  • Experience with Zenoti will be an asset.

 

Dermapure Core Values :

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
6 December 2024 Receptionist Vancouver, British Columbia

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Main responsibilities:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Proficiency in Microsoft Office Suite.
  • Knowledge of Zenoti and ACOMBA software would be an asset.

Required personal competencies:

  • Customer oriented.
  • Ability to communicate effectively.
  • Demonstrated teamwork and collaboration skills.
  • Honest and trustworthy.
  • Demonstrated initiative and autonomy.
  • Ability to plan and coordinate activities.
  • Demonstrated rigor, reliability and flexibility.
Clinic - Aesthetic and Medical Care
6 December 2024 Medical Assistant/Consultant Vancouver, British Columbia

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 76 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Assisting our physicians in medical, cosmetic, invasive and non-invasive treatments.
  • Receive and follow-up with patient referrals received by fax or database.
  • Input cosmetic client’s consultations, treatments and download photos in software database.
  • Answer incoming calls, schedule client appointments, greet and direct clients through the treatment process.
  • Establish and maintain rapport with clients to ensure overall customer service satisfaction of clients.
  • Educate clients on additional services, all treatment processes including pre and post treatment care.
  • Administer treatments in accordance with Dermapure policies and procedures.
  • Maintain accurate client treatment records/data in the clients’ medical and cosmetic charts.

Requirements –

  • At least three (3) years of experience in a similar role in the medical or medical aesthetics field.
  • Medical charting (SOAP).
  • Proficient with personal computers and contemporary software applications.
  • Passion and an interest in Medical Aesthetics.
  • Ability to complete detailed paperwork.
  • Maintain professional appearance and demeanor, at all times.
  • Perform all duties as requested or assigned.
  • Warm and welcoming manner.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone. Only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
6 December 2024 Receptionist Montréal, Quebec

Dermapure Cowichan (Formerly Viva Medical Aesthetics)is seeking a dynamic Receptionist to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada!

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

A day in the life of a receptionist:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

Dermapure Cowichan (Formerly Viva Medical Aesthetics)is seeking a dynamic Receptionist to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada!

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

A day in the life of a receptionist:

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.
Finance and Accounting
20 November 2024 Business Intelligence Analyst Montréal, Quebec

Functionalab Group is a brand builder in the beauty sector that focuses on and brings innovation to the high-growth segment of aesthetic medicine with its network of clinics mainly established under the Dermapure and Project Skin MD brands, as well as its Functionalab professional skin care line.

Dermapure and Project Skin MD collectively form Canada’s largest network of premium, branded aesthetic medicine clinics. The Group’s 68 clinics offer an approach to skin care that combines cutting-edge technologies with its proprietary line of professional skincare Functionalab, as well as SkinCeuticals. TheFunctionalab line, which combines nutricosmetics and cosmeceuticals, is exclusively offered within our network of clinics.

Our Benefits

  • Competitive compensation package
  • Health, vision, and dental benefits
  • Discounts on clinic treatments and products
  • Work with dedicated professionals in skin health and beauty

 

Functionalab Group is hiring a Business Intelligence Analyst to join our growing BI team. This is a unique opportunity for an ambitious professional to participate in the foundational development and deployment of our BI strategy.

Reporting to the Manager of Business Intelligence, the BI Analyst will add value by collaborating with our internal business stakeholders to establish powerful insights and analysis through your Power BI report development.

Responsibilities : 

Build

  • Design and develop Power BI reports, dashboards, and apps that meet the needs of our internal business stakeholders
  • Gather and understand business requirements for data visualization and analysis
  • Collaborate with our data team to automate the extract, transform and load functions of our data sources to Azure SQL Server
  • Write Power M queries to extract and transform data in Power BI
  • Write complex DAX functions that support data analysis in Power BI

Maintain

  • Maintain and optimize existing Power BI data models and reports
  • Troubleshoot and resolve issues in Power BI reports, and Azure Databases

Drive Business Value:

  • Understand key business principles, relating Key Performance Indicators and visualizations to action-based consumption by the report user
  • Participate in our collaboration with the Operations, FP&A, Corporate Development and Marketing teams to identify, and report on, key value drivers for the business

Qualifications : 

Our ideal candidate:

  • 2 years of experience in a Business Intelligence, or Data Analyst role
  • A University degree, diploma or certificate in Business Intelligence, Computer Science, Data Science, Statistics or a related field
  • Proficiency in reading/writing SQL queries, working within Azure SQL Server
  • Experience in Power BI, specifically with DAX, Data Visualizations, Data Storytelling and large data model optimization.
  • Familiarity with Star/Snowflake schema data modelling
  • Experience working within the Microsoft environment, including Office 365
  • You have a positive attitude and are passionate about dataà
  • You are attentive to details and care about producing a high-quality work product
  • You have good business acumen and analytical skills to formulate conclusions, recommendations and alternatives
  • You are organized and able to work on multiple projects, while meeting deadlines
  • You have strong communication skills
  • You have the ability to work independently and remotely
  • Power BI and Power Platform certifications are considered an asset
  • Fluency in written and verbal French is considered an asset but not required

Our Core Values : 

  • We care about our people
  • We innovate to achieve
  • We dare to be different
  • We empower to elevate
20 November 2024 Account Executive & Trainer Montréal, Quebec

Cosmetics and beauty are your passion? Are you a self motivated and resourceful individual with a strong business acumen? This is a great opportunity to join a dynamic team.

Functionalab is an innovative science-based medical skin care solutions, created and developed for Dermapure, a Canadian leader in aesthetic medicine.

As a key member of the sales and training department, our trainer and sales representative will be responsible for business development within our clinic network. In your role, you will have a strong account presence and you will work closely with the clinic directors for executing the training program, coaching on sales techniques, and ensuring that the brand's sales objectives are met or surpassed!

In your role, you will oversee:

1. Account Management

· Build relationship with our clinic staff to enhance brand awareness

· Participate in the achievement of sales objectives for each clinic by analyzing the performance

· Adapt action plans based on analysis and implement new initiatives

· Ensure maximization of referral, prescription, and loyalty tools

· Carry out and/or review product merchandising to improve and maximize visibility in the clinic

If needed, participate in and support special sales events such as galas, VIP evenings, master classes, etc.

2. Trainer

· Participate in the development of educational training tools

· Increase the level of brand knowledge of the employees in the clinic by providing ongoing training

· Coach technicians or assistant md's in the treatment room to initiate product recommendation and make them excellent brand ambassadors

· Plan the integration and training of new employees (on-boarding)

· Give sales tips, develop key selling points, special attention to our patients

· Ensure quality reporting of training activities via electronic dashboards

3. Medical visit representation

· Deliver medical education

· Present clinical studies and active ingredients

· Educate medical staff on the importance of efficient post-treatment skincare routine

4. E-learning training

· Communicate the schedule for ongoing training (launch, product focus)

· Ensure the participation of all employees and report to the clinic directors

5. Reporting and budget management

· Manage the training budgets for the territory

· Ensure monthly reporting of training activities (names of participants, duration of training, date, details).

Skills and Requirements:

· Bachelor’s degree in administration or science

· 3 years of experience in a similar position in the cosmetics industry (account executive, regional trainer)

· In-depth knowledge of cosmetology, skincare, and active ingredients

· Expertise in medical relations (pharmacist visits, dermatology)

· Excellent sales and customer service skills, B2C

· Excellent communication skills

· Office Suite has no secret for you (Team, Excel, PowerPoint)

· Comfortable with social media and videoconference: an asset

· This position is based in Ontario and requires to travel to British-Columbia.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone. Only selected candidates will be contacted for an interview

Clinic - Aesthetic and Medical Care
30 October 2024 Technician Dieppe, New Brunswick

Your professional journey begins here at Figurra Institute, partner of Groupe Dermapure Inc.!

Explore the world of Dermapure, where excellence in aesthetic care meets innovation and well-being. Immerse yourself in our environment where beauty comes to life through a holistic and professional approach.

With ambitious goals, you aim to contribute to shaping the future within a company that values your expertise and input. Are you seeking an employer that provides flexibility and opportunities for professional development?

Our Benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Effectively administer treatments on a variety of modalities.
  • Provide us with educational credentials from a laser school and have a solid understanding of lasers and laser physics.
  • Recommend retail products best suited for the patient based on their skin concerns.
  • Work in a well organized fast-paced environment.
  • Collaborate in a team-based setting to recommend and deliver result focused treatment plans.
  • Assist in performing administrative duties such as: answering phones, scheduling appointments and charting.
  • Maintain a high standard of patient care and satisfaction by providing exceptional customer service.-Attend work reliably with an enthusiastic and positive attitude.

Requirements –

  • Minimum of 2 years experience in a similar position.
  • Diploma of professional studies in aesthetics.
  • Active member of Cosmetology Association of New Brunswick;
  • Superior understanding of skin, skincare, and up to date laser and laser physics knowledge.
  • A high level of professionalism, performance, and care in personal presentation.
  • Strong interpersonal skills.
  • A passion for the industry, and a desire to build positive, long-lasting clinician-patient relationships.
  • A desire and willingness to learn and grow within the position and our company.
  • Excellent organization and time management skills. Ability to adapt and respond and quickly to changing priorities.
  • Excellent oral and written communication skills.
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset.
  • Experience with Zenoti will be an asset.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Aesthetic and Medical Care
28 October 2024 Nurse Injector Windsor, Ontario

Your professional journey begins here at Esteem Medical Esthetics, partner of Groupe Dermapure Inc.!

Explore the world of Dermapure, where excellence in aesthetic care meets innovation and well-being. Immerse yourself in our environment where beauty comes to life through a holistic and professional approach.

With ambitious goals, you aim to contribute to shaping the future within a company that values your expertise and input. Are you seeking an employer that provides flexibility and opportunities for professional development?

Our Benefits:

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Under the supervision of the Clinic Director, the Nurse Injector’s role is to carry out treatments with clients.

Responsibilities :

  • Assess client needs and recommend appropriate treatments and homecare products.
  • Perform consultations and create treatment plans aligned with client needs.
  • Perform the treatments according to the protocols.
  • Pre-book clients for future treatments.
  • Build customer loyalty through post treatment follow-ups, appropriate homecare recommendations and customer care during their visit.
  • Track post-treatment clients.
  • Attend training session and keep skills up to date.
  • Take pictures of customers.
  • Prepare sales consultation statistics for management.
  • Verify the accuracy of the orders.
  • Keep the protocol books up to date.

Qualifications:

  • Diploma of College Studies in Nursing.
  • Hold the license of RN or RPN.
  • At least five (5) years of experience in a similar position.
  • Excellent communicate skills.
  • Demonstrate a client centered approach.
  • Demonstrate team spirit and collaboration.
  • Demonstrate initiative and autonomy.
  • Ability to respect work procedures.
  • Excellent interpersonal skills.

Our Core Values

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone.

Clinic - Aesthetic and Medical Care
28 October 2024 Technician Richmond, British Columbia

Your professional journey begins here!

Explore the world of Project Skin, where excellence in aesthetic care meets innovation and well-being. Immerse yourself in our environment where beauty comes to life through a holistic and professional approach.

With ambitious goals, you aim to contribute to shaping the future within a company that values your expertise and input. Are you seeking an employer that provides flexibility and opportunities for professional development?

This job opportunity is tailored for you!

Our Benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products
  • Office closure between Christmas and New Year's Day!

Key Responsabilities –

  • Effectively administer treatments on a variety of modalities.
  • Provide us with educational credentials from a laser school and have a solid understanding of lasers and laser physics.
  • Recommend retail products best suited for the patient based on their skin concerns.
  • Work in a well organized fast-paced environment.
  • Collaborate in a team-based setting to recommend and deliver result focused treatment plans.
  • Assist in performing administrative duties such as: answering phones, scheduling appointments and charting.
  • Maintain a high standard of patient care and satisfaction by providing exceptional customer service.
  • Attend work reliably with an enthusiastic and positive attitude.

Qualifications : 

  • Minimum of 2 years experience in a similar position.
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset.
  • Experience with Zenoti will be an asset.
  • Superior understanding of skin, skincare, and up to date laser and laser physics knowledge.
  • A high level of professionalism, performance, and care in personal presentation.
  • A passion for the industry, and a desire to build positive, long-lasting clinician-patient relationships.
  • A desire and willingness to learn and grow within the position and our company.
  • Excellent organization and time management skills. Ability to adapt and respond and quickly to changing priorities.
  • Excellent oral and written communication skills.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

28 October 2024 Medical Assistant Dieppe, New Brunswick

Figurra Institute, located in Dieppe, NB, is looking for a new member to join its medical team. Our Institute offers specialized medical aesthetic and laser services supervised by a nationally recognized dermatologist and a team of professional skin care specialists.

We are presently looking for two Medical Assistants to join our team. The ideal candidate is outgoing, energetic and eager to take on new challenges, learn about new products and is able to expand upon their responsibilities, and provide our patients with the best possible service.

Responsibilities:

  • Provide pro-active medical assistance to doctors as needed;
  • Educate patient on the variety of treatments available at Figurra;
  • Conduct patient evaluations and assessments;
  • Confirm Diagnostic and Treatment Plan with doctor;
  • Prepare Treatment Plans;
  • Prepare Treatment room, products, medications, medical materials and equipment according to treatment plan;
  • Prepare patient prior to treatment (anaesthesia, photos, etc.);
  • Explain Post-treatment care and ensure patient understands them;
  • Develop skin care plan for patients;
  • Write and maintain medical records on patient and treatments;
  • Complete and forward requests for references, prescriptions or other documents if appl.;
  • Remove stitches and make appropriate dressings when necessary;
  • Administer post-treatment care and teach care instructions to patients;
  • Conduct patient follow-ups.

 

Qualifications:

  • Previous Aesthetic Experience is an asset;
  • Previous Medical Assistance Experience is an asset;
  • Previous Operating Assistance Experience is an asset;
  • Active member of Nurses Association of NB;
  • Excellent communication and writing skills in French and English;
  • Outgoing, self-motivated and positive personality;
  • Computer knowledge of MS Office and computerized medical software;
  • Fast learner;
  • Experience in Sale Techniques is an asset;
  • Team-oriented individual;
  • Strong organizational skills;
  • Attention to detail;
  • Great sales and patient service abilities;
  • Enjoy working in a fast-paced, multitasking environment.If you are customer oriented, sociable and organized, we encourage you to apply! This position offers an opportunity to make a meaningful impact on our organization and its people.

Our Core Values – 

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

Groupe Dermapure Inc.is proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Clinic - Administration and Customer Care
28 October 2024 Receptionist Surrey, British Columbia

BC Laser, partner of Dermapure is seeking a dynamic Receptionist to join our team! Become part of the most prestigious network of Dermapure clinics specializing in medical aesthetic care in Canada!

Acting under the supervision of the Clinic Director, the Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Responsibilities : 

1. Greeting Customers/Customer Service

  • Greet customers when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new customer and update existing customer files.
  • Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
  • Book customer appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments.

2. Reception Management

  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day's treatments in collaboration with the consultant.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Order office supplies and beverages.
  • Close batches, balance daily reports and transfer receivables to accounting.
  • Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

  • Prepare customer invoices and verify invoices daily.

Qualifications : 

  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Experience in the medical-aesthetics field.
  • Proficiency in Microsoft Office Suite.
  • Languages : mandarin/Cantonese an asset

Our values : 

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

Groupe Dermapure Inc. proud to offer equal chances to everyone.

Clinic - Aesthetic and Medical Care
10 June 2024 Laser Technician Kingston, Ontario

Are you passionate about beauty and medical aesthetic care? Do you enjoy taking care of customers and offering them solutions tailored to their needs and concerns?

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 76 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.
 

Our Benefits –

  • Competitive compensation
  • Comprehensive group insurance program
  • Access to telemedicine
  • Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

  • Effectively administer treatments on a variety of modalities.
  • Provide us with educational credentials from a laser school and have a solid understanding of lasers and laser physics.
  • Recommend retail products best suited for the patient based on their skin concerns.
  • Work in a well organized fast-paced environment.
  • Collaborate in a team-based setting to recommend and deliver result focused treatment plans.
  • Assist in performing administrative duties such as: answering phones, scheduling appointments and charting.
  • Maintain a high standard of patient care and satisfaction by providing exceptional customer service.-Attend work reliably with an enthusiastic and positive attitude.

 

Requirements –

  • Minimum of 2 years experience in a similar position.
  • Diploma of professional studies in aesthetics.
  • Superior understanding of skin, skincare, and up to date laser and laser physics knowledge.
  • A high level of professionalism, performance, and care in personal presentation.
  • Strong interpersonal skills.
  • A passion for the industry, and a desire to build positive, long-lasting clinician-patient relationships.
  • A desire and willingness to learn and grow within the position and our company.
  • Excellent organization and time management skills. Ability to adapt and respond and quickly to changing priorities.
  • Excellent oral and written communication skills.
  • Diploma in photoepilation or certification on platforms specific to medical aesthetic clinics, an asset.
  • Experience with Zenoti will be an asset.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Our Company Culture

Our culture is our priority.

A strong brand is built from inside, one day at a time and this eventually reflects on the notoriety of the company and creates awareness

Discover Dermapure

Learn more about the Functionalab Group, our clinics and our treatments!

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